#Menards - Mistake on Kitchen Design Cost Me More Money Review 162700 Apr 24, Evansville, Indiana, Kitchen Cabinetry @ Pissed Consumer

I spent over $13,000 on a kitchen remodel and bought my cabinets at the exasperating Evansville, Indiana store.The so-called designer made an error on the CAD drawing which forced me to spend more money on additional cabinets and brought construction to a halt for 3 weeks.

Then, regarding the cabinets they should NOT have put on the order, I got "No ma am, you absolutely cannot return those two cabinets, they were special order." They also lost the entire computer file (read here - most likely deleted it when they saw they made the error because the guy got up and left the area for a few minutes to go to another computer, returned, and after "searching" for a while, said it was gone. Yes I still have the printout of the file though). They refuse to admit they made a mistake, and the store manager, C. M. is a *** who only cares about covering his own rear end and tells "Guest Services" he talked this over with me several times with the resolution that I didn t want to return the unnecessary cabinets.

He called ONE time and that was nearly 6 weeks after the cabinets came in. Also, the Eau Claire Guest Services will "only do business by mail". snail mail. They don t thoroughly read the mail you send them, so their answers are inane and uninformed. They also did not respond to the BBB complaint until 3 weeks after the case was closed.

Completely frustrating, unbelievable indifference, and outright denial. Even after numerous letters of explanation of the problem, Guest Services still was saying it was a manufacturer s problem. Now that the Attorney General is involved, they are saying they offered to take them back and I said no, but when I asked for that in writing, they refused.

NEVER NEVER NEVER again.My contractor referred his next remodel to another store after seeing what lousy service Menard s has.

review #179595

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