#Kitchen Italia Ltd, St Albans, Hertfordshire - Scam artists

Scam artists / Crooks

Kitchen Italia - St Albans, Hertfordshire

Really don't understand any complains that i've been reading. Several members of friends and family have had Kitchens supplied and fitted by Kitchen italia over the past few years. We've all been absolutely delighted with every part of the service from start to finish.

Post. Dominiki Chatzoppoulou. 108, Riverside mansion Milk Yard E1w 3TB

This review is not from Dominiki but on her behalf by her boyfriend that was not involved with any of the buying process. The kitchen was sold on 25th may 2011. Value 2000.The contract was signed for 8 cabinets and laminate work tops. Fitting was 1350.

We surveyed the kitchen shortly afterwards, this was all signed and agree on 01.06 2011 and had been authorized by the client to go into manufacture.

The client requested a price for us to supply granite work surfaces. The delivery was not confirmed as the client wanted to think about our granite quotation, this we agreed too.

Weeks later the client contacted our office to cancel the kitchen totally. It was explained that the customer was month outside the agreed and understood cancellation period. This is clearly stated on all of our paperwork, signed for by the client.

The company wanted to fulfil the contract at all the contracted prices. We have followed our terms and condition and have done absolutely nothing wrong. Being called scam artists and crooks is damaging and libelous and just so unfair. The client was offered their deposit back with our cost taken out.

All we have tried to do is supply a kitchen that the client ordered.

POST. Mac68 Peter MaCaskill 68 Station Rd Harpenden.

History. Bought a kitchen from kitchen Italia where all contracts were read and agreed by the client. On technical survey, it was found that the Designer had made a serious mistake on the costing of the kitchen as he had costed the wrong range. This should have been 1000's more than was agreed

We contacted the client and explained with our apologies that we could not physically do the kitchen at this agreed price. However we would supply the furniture and therefore the whole kitchen at cost price. After two further meeting where it was shown where the mistakes had been made Mrs Mccaskill politely refused our offer. We apologies at all times and refunded her deposits immediately.

We did part on good terms. Obviously Mr McCaskill did not think so. We again feel this is unfair and libelous. We do not use dodgy contacts or have appaulling service. We parted on good terms with Mrs McCaskill who totally understood our position.

Mr Mccaskill works in law himself, I am sure did read his contract which have all been approved by trading standards.