#Applying for a Clubcard

Clubcard points

What is qualifying spend and how do I earn points? Depending on where you use your Clubcard there will be a minimum spend required before you start to earn points. The earn rate will also differ depending on where the transaction takes place. Full details are shown in the table below: What are non-qualifying products? Unfortunately you cannot earn points on all products due to various legal, regulatory or contractual reasons. The products that points cannot be earned on are: tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco Gift Cards, saving stamps, in store concessions, Paypoint payments or for purchases of some Tesco Bank products. Other products may also be excluded from the scheme at the discretion of Tesco. What are carried forward points? Any points that fall below the qualifying threshold, or any points that remain in your account once your Clubcard vouchers have been issued, will be carried forward to the next collection period. If an account is unused for two years, the carried forward points will expire and be removed from the account. Where are my points from Tesco Bank held? Points from Tesco Bank are held and converted separately in your account at the time of the statement mailing. Depending on the amount of points you have collected, you may receive Clubcard vouchers from both Tesco and Tesco Bank in your statement. I have a Tesco Bank credit card and have been using it. I have just got my statement but there are no points from my credit card on it. Where are they? If you have a Tesco Bank credit card, your points may appear on a separate statement. Please allow a few days for this to arrive in the post. If you would like to have your cards linked to one account, just call our Clubcard helpline on 00800 00 59 16 88 and someone will talk you through it. Looking at my points transactions on My Clubcard account, I don't remember using my card for a transaction and think someone may be using my card. What do I do? Please call our Clubcard Helpline on 00800 00 59 16 88 to discuss. I am missing points. Where are they? Though Tesco and our points partners try to capture all points within your expectations, some areas are unable to add points on a frequent basis. These are: For all other areas we would expect points to be added within a week.

Please allow time for these to be added. If it is taking longer than the timings listed above, please call the Clubcard Helpline on 00800 00 59 16 88. How can I find out how many Clubcard points I've got? You can find out by looking at your account online, click here for My Account. One of my relatives has died. Can I change their card to my name so that their points aren't lost? No. The Data Protection Act prevents us from changing any details on a card without the owner's consent. You can have the points transferred to your existing card or we can send you a new card - but the request for this must be in writing. My partner buys petrol but always forgets to take my Clubcard. Can I get the points added? Yes, you can. You will need to take their receipts to the Customer Service Desk within 14 days of issue, with your Clubcard, and we will add the points onto your account. You can only have 2 receipts added in a 14 day period.

A complete list of where to collect Clubcard points

Lost Clubcard or Key Fobs

Boost Partners

Top FAQs

I have not received my postal Boost tokens: As postal delays can sometimes happen, we are unable to investigate any tokens that have failed to arrive until 14 days have elapsed from your order being dispatched. Should this be the case please call our customer service team on 00800 0100 0707 for assistance.

If you are unable to locate the email containing your codes, please call our Customer service team on 00800 0100 0707 > for assistance. I ordered a magazine subscription and have not received anything from you? We now fulfil magazine subscriptions either via the post or email.

To check how your order is fulfilled please see the Boost webpage for the specified magazine. Where is my Restaurant order? We now fulfil restaurant orders either via the post or email.

General

How do I redeem points to use with Boost Partners? To redeem your Clubcard points to use with Boost Partners you need to first receive your Clubcard vouchers, which we send to you every quarter. Once you receive these visit our website - www.tesco.ie/clubcardboost to exchange your vouchers and chose from 100s of Partners.