What happens after your car gets totaled

If you've been in an auto accident and your car is totaled (also called total loss), it means your car isn't repairable, or it costs more to repair than what it's worth.

What the insurer owes you for your totaled car

The insurer owes you the actual cash value (retail market value) of your totaled car. They can choose one or more of the following methods to determine the value of your car:

1. Offer to replace your car with an available and comparable car in your local area.
2. Offer you a cash settlement based on the actual cash value of comparable cars in your local area.
3. If you and the insurer agree, the insurer may use other appraisal methods, such as independent auto-value guides (Kelley Blue Book, NADA, etc.).

If your insurer can't find comparable cars in the area where you normally park your car, it may expand the search in 25-mile increments until it finds two or more comparable cars. With your permission, it may extend the search beyond 150 miles.

The insurer must add to the actual cash value any applicable taxes, license fees and other fees required to transfer ownership.

When you and the insurer disagree on your car's value

You and your insurer

If you and your insurer can't agree on your car's value you have the right to hire an appraiser via the appraisal provision in your auto policy. This provision allows you and the company to each hire appraisers.

You and the other person's insurer