How Good is 21st Century Car Insurance

June 14, 2013

If you have been considering 21st Century Car Insurance for auto insurance, you might like to know how they stack up against the competition in certain key areas. Although 21st Century Car Insurance has recently merged with AIG, the company still underwrites policies under its own name. Here is some information about the company-- so that you can judge for yourself if they are good insurance company or not.

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Financial Rating

According to AM Best Company, 21st Century Car Insurance has an overall credit rating of "A" and a financial strength rating of "A," which is considered excellent when compared to other insurance companies. AM Best is the recognized authority when it comes to rating insurance companies for credit and financial strength. An "A" AM Best rating means that a company usually pays its credit obligations on time, and has adequate credit and resources to pay claims as they arise.

Insurance Rates

Overall, 21st Century Car Insurance is considered to offer good or excellent rates for most types of common car insurance policies. In fact, many consumer rating and reviews websites indicate that one of the primary reasons people choose 21st Century Car Insurance is their low rates. While the amount a driver is charged for car insurance depends on many factors, 21st Century Car Insurance offers rates that are competitive in almost all coverage situations.

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A review of many popular ratings and review websites indicates the 21st Century Car Insurance Company has customer support that is considered to be adequate to good in most cases. Most 21st Century Car Insurance customers that have posted reviews about the company stated that the company is usually very easy to communicate with by phone or e-mail. Additionally, many reviews state that the customer service agents are knowledgeable and friendly and quickly return phone calls or e-mails when requested.

Claims Handling

While 21st Century Car Insurance is highly regarded for its low policy rates and good customer service, reviews about the company's handling of car insurance claims is an entirely different matter. When it comes to handling the payment of claims, 21st Century Car Insurance scores very low when compared to other major companies like Allstate, Geico and Progressive.

Overall, customer reviews about 21st Century Car Insurance Company are about 50% positive and 50% negative. Positive reviews tend to relate more to the low prices of policies and good customer service when inquiring about policies or making payments. There are also many positive reviews about the company regarding the company's website, which is considered easy to use and allows customers to quickly access important information about their policies.

Negative reviews of the company arise out of issues with poor claims handling and refusal to pay claims in some cases. Other negative reviews posted about the company indicate that the company sometimes raises premium rates for no apparent reason and with little explanation.