#Top 241 Complaints and Reviews about KitchenAid Mixers

Consumer Complaints Reviews

My family as a group bought me at Christmas the top of the line Professional model which I obtained at Target some years back. Used it very little, but was concerned about the loudness of the machine. Used it infrequently and then didn't use at all for about a year and a half, then retired and started to make cookies on a weekly basis. Machine suddenly came to a screeching halt and locked up. Contacted Kitchen Aid and sent with shipping bill to determine cost and reason. Cost appeared to be a generic amount of $200 but no explanation of the problem.

In Phone call lady indicated the problem on they’re looking at the mixer was my misuse of the machine; it was visually abused. [Wished I had taped this call]. Then the reason it was because I hadn't used it once every month to lubricate the gears. I asked why wasn't that need stated in their documentation? She hemmed and hawed. She stated that the shop said the machine had dirt on surfaces, etc. I was flabbergasted and had her check if they had somehow confused it with another machine.

Finally, had it shipped back without fixing. It still appears the external machine is pristine [not convinced that they even opened it up to look] and is now sitting in the original box. Found out I got my mixer just after Kitchen Aid was sold to Whirlpool and mixers before that the mixers were pretty much indestructible. Meanwhile I am still using my old antique Sunbeam for the same uses with no problems. I would avoid any Kitchen Aid product.