#Top 594 Complaints and Reviews about KitchenAid Refrigerators

Consumer Complaints Reviews

KitchenAid Architect Series II KFIS29PBMS. WORST FRIDGE EVER. 2 years old and DEAD. The Refrigerator was always very loud, did not make ice fast enough, the ice compartment leaked, the water and ice dispenser was difficult to use. On the weekend when I needed to use all the ice it took over 24 hours to replenish. Two repairmen telling me it is discontinued. There are no kitchenaid parts available to fix it. I would have to use non-authorized parts. It would take up to 2 weeks and that the fridge was discontinued due to known compressor problems.

This fridge was bought at Ferguson's in Florida in late 2006 (shipped overseas) and it has been a total disaster from the date of arrival. It is an extremely expensive fridge, over US$6,000. Stainless steel, architecturally designed fridge. Came with NO freon and the ice maker never worked. Took us about 6 months to get the part for the ice maker which the company did pay for the part considering it was a brand new fridge. Since then it has been one repair after another. Every year we are looking at a major repair and to source the parts is a living nightmare. Drops temperature very quickly.

Right now it has been working poorly for over close to a year and we have spent about US$1,500 in new parts and still not working properly. Very cheaply made inside, always frosting up, wire baskets in the freezer part are all rusty. Need to try one more repairmen and if he cannot fix it have to throw out a fridge that looks perfectly NEW from the outside. The dishwasher arrived without a handle and we had to argue with Ferguson's and KitchenAid to get the handle as if it was an option on the dishwasher. Has never worked properly and was only used about 25 times and just gave up on it.

KitchenAid Double wall Oven KEBC208KSS0, worked well until about 18 months ago. Stopped heating properly and cannot find any repairman that can tell me what is wrong. Looks perfectly new from the outside. Note: all these appliances are stainless steel. Bought a food processor the other day 12 qt and it was never working from the start and had to return it. When I returned it found out that many are returned for the same reason.

KitchenAid is a pathetic company. They should be ashamed to even call themselves an appliance company. Furnished my entire kitchen with stainless steel KitchenAid appliances and out of the fridge, double wall oven, dishwasher and hob cooker (total about US$10,000), after 7 years ONLY the hob cooker is working (and what can go wrong with that?). Another point, our goods had to be shipped overseas. We are convinced that retail outlets in the USA ship out defective goods especially in Florida where exports to Caribbean and South/Central America are high. Defective merchandise is sent to our region because guess what? Warranties are not applicable when the goods are taken out of the USA. I am happy to send you copies of the bills for all the items and reams of correspondence with Ferguson's.