Service & Claims

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Claims

Call 1-800-854-6011 to file a claim- we're open 24 hours a day, 7 days a week, 365 days a year.

• Car Damage Log in to your MetLife Auto & Home accounts and file an auto claim online.
• Glass If your claim is glass-related (like a crack in your windshield), file a glass claim online here. You're welcome to go with whatever service provider you like, but we've added the link above for your convenience.
• Towing You can also submit a towing claim online if you have an online MetLife Auto & Home account.

Service

• For help with individual policies, call 1-800-422-4272.
• For help with policies purchased through an employee or association program, call 1-800-438-6381.

Manage your account online! Securely view and update account details, make payments & more! Log in or register now .

MetLife Auto & Home Concierge Auto Repair Experience SM ("CARE")

MetLife Auto & Home's CARE network includes car repair facilities across the country that we work with to ensure quality repairs. We guarantee the parts and workmanship of repairs following a covered loss for as long as you own the car, if you choose to use one of our repair facilities in the CARE network. For a list of places near you, call 1-800-854-6011.

CARE also includes 'Drop & Go' concierge rental service. through Enterprise Rent-A-Car ® If you carry substitute transportation coverage, under Drop & Go, an Enterprise Rent-A-representative will meet you at the shop on the day of your appointment.

If you have a favorite shop not in our CARE program, we will work with them to get you back on the road, but cannot guarantee the repairs or offer our 'Drop & Go' rental service.