#Gourmet Burger Kitchen Interview Questions

Front of House Interview

Application

I applied online. The process took 1+ week interviewed at Gourmet Burger Kitchen (Norwich, England) in January 2015 .

Interview

I applied online and received a phone call a few days later asking if I could come in for an interview and trail shift. I was told the shift would only be for an hour and to wear dark trousers and they d provide me with a uniform. I arrived 10 minutes early and the lady interviewing me, the manager, was 10 minutes late (because she was having a cigarette!) She didn t ask me any questions AT ALL, just when I was available and hour many hours I was looking for. She told me what the shift patterns would be - split shifts (12-3 then two hour break, then 5 til 11!) She gave off a very negative impression from the beginning, telling me a lot people had left due to unsociable hours and that she herself was in fact leaving and couldn t wait! Great. after a 3 minute chat she gave me a uniform and took me downstairs to the restaurant/kitchen. I was introduced to a lovely girl who would be showing me the ropes. But not until they d both gone for another cigarette. I have no waitressing experience whatsoever so i was quite nervous but the staff were very friendly. I was shown how to make milkshakes (I even got a free one!) and soft drinks. I took drinks over to customers, served food, asked how their food was half way through their meal etc. cleared tables. It was enjoyable. But, it was lunchtime and obviously very busy and I wasn t allowed to work on the till and take orders, and there was only one member of staff taking orders but two tills, and i felt really stupid standing there and not serving people when there was a big queue. i could tell people were looking at me and thinking why the hell aren t you serving me!? so maybe i should have had a badge on saying i was a trainee or something. I feel it gave off a bad impression to customers to have me, in uniform, just standing there. Anyway, at the end of my trial shift i got a free burger which was ace. All the food is freshly prepared which was nice to see. I was offered the job a few days later but turned it down as i hadn t realised just how physically demanding it is to be a waitress and i have a heart condition so it really wasn t a suitable job role, plus the hours were off putting, and minimum wage.

I have a heart condition and didn t realise how physically demanding waitressing was. Also, I would not cope with the long shifts or split shifts