Top 658 Complaints and Reviews about KitchenAid Dishwashers

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.

An interesting side note: we bought this unit from SEARS SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washer's electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasn't used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.