#The Kitchen Warehouse - 28 Photos - Kitchen & Bath - Arlington Heights - Los Angeles, CA - Reviews

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I love Sheila! She is a great kitchen designer. I have an old kitchen with a lot of weird corners. I also wanted all my appliances to be fully integrated, so everything has to be precise to the specs. Sheila is very familiar with custom panels and integrated appliances. She was able to help me design my kitchen to fit my space and fit all my built in appliances. She is very attention to details. Too bad that my project got postponed and I didn t end up buying cabinet from this place. But I m considering this place for my future project.

I called this place to get an idea of how they work and it s obvious that they are an over-glorified Home Depot for cabinets. Their customer service is terrible and it seems that I know more about cabinetry then the person who answered the phone. I m not stepping foot in this place.

I ve never in my life had such a horrible experience as I ve had here.  This has been the most frustrating 2 months of my life. We ordered our cabinetry (which was the price of a small car) on 11/19/14, and put half down as a deposit. Verbally promised delivery was 4-6 weeks.  I called Dec 15th for an update and to see how the timeline was going, only to be told that they wanted to move the delivery date to Jan 15th.  After yelling and moaning they agreed to the week between xmas and new years.

I called Monday that week, only to discover that the office was closed till the 2nd, which was the 6 week mark.  Regardless how many times I called and reached the secretary at this point the salesman would NEVER respond to my calls, I ve probably left 20 messages, and still no response.  Do you know how frustrating it is to be kept in the dark?  I was looking up lawyers at this point when I got a call on the 14th that said the cabinets would be ready.  So I went back into the store, paid the remainder and the beautiful cabinets showed up on Friday the 17th of January.  EXCEPT, that the delivery was now missing four aluminum doors, the trash drawer, and all the molding for the cabinets.

It is now 2 weeks late, I still don t have those pieces, my installers have come and gone, we ve discovered that the shelves in the cabinets are incorrect lengths, and I still can t get through to the person who should be taking care of me, but get the run around by the secretary, who now says that they won t install the late pieces and I have to pay my installers to come back a second time.   Then when I call back angry, she says they can get their installer to install it next Friday! That s another week from now!  That ll be 11 and a half weeks from the order date, let s not rush this after all?!

Honestly please do yourself a favor, go somewhere else, save yourself the heartache.  The cabinets are well made, but it s not worth the pain, anger, and disappointment.  I honestly cannot believe a company can stay in business after the way I ve been treated here.  This is the VERY worst place I ve ever dealt with.

Oh and then the salesman talks to my wife and say the we should thank her for amending their mistakes that they made! this is unreal! Run, from this place!

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